CSIG Holding Company

  • Community Liaison

    Function
    Healthcare
    Location
    US-MI-Chesterfield
  • Overview

    Position Summary:

     

    The Community Liaison will interact, establish, and maintain relationships with health care professionals as well as identified key referral sources to attract new business referrals for the community.  In addition, the Community Liaison will help follow residents throughout their transition of care from home to hospital to skilled nursing facility/rehab and back home.  The Community Liaison will provide resources/communication to Resident/Family/Community Management team to help ensure a safe return back to the community.

     

    Required Experience:

    • Currently Licensed LPN, Clinician or MSW
    • Bachelor's degree and related healthcare experience and knowledge preferred
    • Minimum of two (2) to five (5) years of recent home health sales experience preferred
    • Excellent communication, negotiation and public relations skills
    • Ability to market effectively with customers, referral sources, and the community
    • Compliance with accepted professional standards and practices
    • Self-directed with the ability to work with little supervision
    • Flexible and cooperative in fulfilling all obligations
    • Present professional appearance/dress
    • Maintain a positive attitude which supports team performance and productivity
    • Must exhibit a high degree of initiative and creativity
    • Must be highly organized, able to prioritize, and multi-task in a fast-paced environment
    • Previous experience with a CRM tool such as Salesforce preferred

    Primary Responsibilities:

    • Community Liaison identifies opportunities for relationships with physicians and organizations
    • Conduct outreach and develop ongoing relationships with referral agencies, community/professional organizations and other sources
    • Convert universe to traffic and drives traffic to property via local events, campaigns, advertising, and networking efforts
    • Seeks new opportunities to expand our growing number of referral sources
    • Follows up on potential referrals and cross sells other internal services with Leasing Consultant.
    • Attend relevant networking and marketing events in order to expand business contacts and relationships
    • Maintains awareness of open inventory, overall market pricing and occupancy and revenue goals for the community
    • Works with staff to ensure that new business successfully goes to start of care
    • Community Liaison provides ongoing contact with family and/or responsible party to obtain consent to assess/follow patient; coordinates between physician and patient about changes in plan of care; acts as patient advocate with external medical care providers
    • Establishes home care plans before discharge from a hospital or rehab facility
    • Adheres to modified coaching model to include bedside teaching to patient and family across the care continuum specifically medication reconciliation, personal health record, red flags for risk of readmission and how to manage, and securing follow up appointment with primary care physician to occur within 5 to 7 days of patient discharge to home
    • Coordinates patient services and equipment needs
    • Proactively identifies and assesses needs of client and community
    • Carrying out supervisory responsibilities in accordance with the organizations policies and applicable laws
    • Completion of appropriate paperwork and recommendations as to better and/or more efficient ways of operating the department
    • Community Liaison holds knowledge of all emergency policies and provision of updated information to the Wellness Staff
    • Performs other similar or related duties as necessary
    • Work toward continual improvement of the overall organization

    Serving is our Business

    Navigating the Path of HealthCare
    CorsoCare provides patient-based home health care services while protecting patient rights and giving them the dignity and respect they deserve. Our experienced certified home health care professionals are highly skilled and completely focused on our patients. Our services are comprised of three core divisions: Certified Home Health Care Services, Private Duty/Private Pay Services and Transitional Care Navigation Services.

     

     

    This classification description is intended to indicate the general kinds of tasks and levels of work difficulty that are required of positions given this title and should not be construed as declaring what the specific duties and responsibilities of any particular position shall be.  It is not intended to limit or in any way modify the right of any supervisor to assign, direct and control the work of the employees under her/his supervision.  The use of a particular expression or illustration describing duties shall not exclude other duties not mentioned that are of a similar kind or level of difficulty.

     

     

    Equal Opportunity Employer

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